A safer, more accountable venue
Ottica AI identifies self-excluded patrons the instant they arrive, helping your venue uphold its duty of care and act early to reduce harm — with all matching performed on-site.
Self-exclusion only works if it is enforced
Self-exclusion programs exist to protect people who have asked for help, but a list in a drawer cannot recognise a face. When excluded patrons slip through, the consequences extend beyond the individual to reputational damage and a loss of community trust for the venue. Manual identification by floor staff is inconsistent, awkward and impossible to sustain across busy trading periods.
Human recognition is unreliable
Staff cannot be expected to remember every excluded patron across shifts, entrances and high-traffic nights.
Busy nights are the hardest
Excluded patrons are most likely to slip through exactly when the venue is busiest and staff attention is stretched thinnest.
Reputation is on the line
A failure to enforce self-exclusion is not just an operational gap — it undermines community trust in the venue.
Harm minimisation, handled discreetly
Ottica works quietly in the background so your team can focus on duty of care, not surveillance.
Instant self-excluded patron detection
Recognise enrolled self-excluded individuals as they enter and prompt staff to intervene compassionately and discreetly.
Real-time database synchronisation
Keep your self-exclusion register current automatically, with no manual interaction required to apply updates across the venue.
100% on-premise processing
All biometric matching occurs on a local server inside the venue. No data is sent to the cloud, supporting strict privacy parameters.
Built for harm minimisation
Designed for responsible-service and self-exclusion programs, so the technology supports your duty of care rather than working against it.
No marketing or tracking use
The system is used solely for harm minimisation. Non-enrolled patrons are never identified, tracked or retained, and data is never repurposed for marketing.
Smart cameras at every entry
Ottica supplies purpose-built smart cameras for entrances and gaming rooms, paired with an on-site server and tuned by our team for reliable detection.
What venues gain
- Consistent enforcement of self-exclusion
- Reduced risk and stronger duty of care
- Discreet, compassionate intervention
- Stronger community and patron confidence
- Privacy-respecting harm minimisation
- Local support from a Melbourne team
Questions, answered.
No. The system matches only against your self-exclusion and exclusion registers. Patrons who are not enrolled are never identified, tracked or retained, and the technology is never used for marketing or loyalty profiling.
Entirely on-premise, on a local server within your venue. Nothing is transmitted to the cloud, and each site's data is isolated, which supports a strict, privacy-first approach.
Detections are delivered privately to nominated staff devices so an approach can be made discreetly and with care, consistent with responsible-service and harm-minimisation practice.
Yes. Ottica synchronises with your existing self-exclusion register in real time, so new exclusions take effect automatically without manual list maintenance.
Records are retained only for a configurable period and then automatically deleted. Data is never shared between sites or used for any purpose beyond harm minimisation.
Strengthen your harm-minimisation program
Speak with our Melbourne team about deploying facial recognition for self-exclusion in a way that is discreet, compassionate and fully on-premise.