Responsible gambling, quietly enforced
Ottica AI works in the background to identify excluded and at-risk customers, so you can intervene early, direct people to support and protect the trust your brand is built on.
Sustainable wagering depends on harm minimisation
The long-term success of a wagering business rests on protecting customers from harm. Excluded customers who slip back in, and at-risk punters who go unnoticed, expose operators to reputational damage and a loss of community trust. Yet harm minimisation cannot come at the cost of a punitive or intrusive customer experience — it has to work quietly and respectfully.
At-risk behaviour is hard to spot
Without early identification, the customers who most need support are often the last to receive it.
Expectations are rising
Communities and customers increasingly expect operators to show active, technology-assisted harm minimisation.
Trust is fragile
A single high-profile failure to protect a vulnerable customer can damage a brand that took years to build.
Customer-focused harm minimisation
Ottica is engineered to protect customers and brand reputation at the same time.
Real-time monitoring and alerts
Identify excluded or flagged customers as they arrive and prompt staff to respond appropriately and without delay.
Early, personalised support
Use early identification to connect at-risk customers with responsible-gambling resources and support pathways rather than waiting for harm to escalate.
100% local processing
All facial matching is performed on-premise. Sensitive biometric data never leaves the venue and is never sent to the cloud.
Strengthened brand reputation
Demonstrate a genuine, proactive commitment to responsible gambling that resonates with customers and communities.
Locally made and supported
Engineered in Melbourne and tailored to Australian venues, with support from a team that understands the local landscape.
No profiling of ordinary customers
The system is used solely for harm minimisation. Customers who are not enrolled are never identified, tracked or retained for any other purpose.
What operators gain
- Earlier intervention with at-risk customers
- Reliable enforcement of exclusions
- Demonstrable, proactive harm minimisation
- Stronger customer and community trust
- Privacy-preserving, on-premise deployment
- Australian-built support and tailoring
Questions, answered.
No. Ottica matches only against your exclusion and at-risk registers. Customers who are not enrolled are never identified, tracked or retained, and the technology is never used for marketing.
When a customer who has been flagged for support is recognised, staff can be prompted to make a discreet, caring approach and direct the person to responsible-gambling resources — turning a list into timely, human intervention.
Yes. Processing is entirely on-premise within your venue, and Ottica is built and supported in Melbourne, so no biometric data is sent offshore or to the cloud.
Yes. Because Ottica is built in-house in Australia, the system can be configured to align with the specific harm-minimisation and privacy requirements of your jurisdiction.
Make responsible gambling demonstrable
Talk to our team about quiet, on-premise facial recognition that protects at-risk customers and strengthens your harm-minimisation program.